- “The conversation data are the golden age of the agent,” says Salesforce
- New updates allow Slack to use your unstructured conversations
- Salesforce is also using the Anthrope MCP server
Few companies have gone as publicly to AI agents as well as Salesforce, and the company now expects AI Agentic to use its Slack online collaboration platform helps you compete with the teams as Microsoft teams in new ways.
The company explained that although AI agents trust a solid database, they thrive in an additional context, which has lacked them to some extent so far.
“The conversation data is the gold of the agent era, but it has been blocked in unstructured messages and chats, to a large extent outside the reach of employees, much less applications,” said Salesforce.
The Slack agent is receiving a great impulse
Salesforce is adding a new real -time search API (RTS), a model context protocol server (MCP) and improved developer tools to help evolve from offering generic responses to the production of more relevant and precise responses.
The API RTS unlocks unstructured conversation data within Slack through discussions, files and channels, so that AI tools can interact with customer data without having to formalize them in a structured export and store it safely elsewhere.
With the MCP server (an open anthropic standard), Salesforce is also standardizing and simplifying integrations into multiple business systems to improve interoperability.
For developers, an updated CLI improves the construction process of the AI/Agent application.
“When building applications properly properly in Slack, developers and partners help organizations to unify their technological battery, which makes Slack 2% of your IT budget that maximizes the performance of the other 98%,” Salesforce wrote.
With the updates, companies can unlock unstructured data that have had all the time to obtain additional intelligence, resulting in faster decision making (37% faster from the customer and responses of the customer 36% faster) and increased productivity (3 times a higher income growth per employee).
