- Teamviewer finds that one in three workers expect tech friction to increase in the next 12 months
- The United Kingdom, the United States and India are among the most affected, Germany among the most comfortable.
- AI could be the solution, but workers need to be supported
New research from TeamViewer has revealed the correlation between technology and worker satisfaction, which could have much wider knock-on effects on revenue and workforce turnover.
The company’s Impact of Digital Friction report found that almost half (46%) of UK businesses blame digital friction for slowing down their work, and even more (55%) experience delays on critical projects due to IT issues.
Additionally, around a third (30%) of UK workers expect digital friction to increase over the next year.
Digital friction is costing companies revenue and staff
Companies in the UK (46%), US (50%) and India (65%) are the most likely to report revenue losses due to IT inefficiencies, putting them ahead of the global average (42%). On the other hand, Germany (33%) appears to have figured out what works and what doesn’t, seeing a much lower rate of revenue loss.
In the UK specifically, almost half (47%) say technology frustration can contribute to employee turnover. One in three (31%) have even seen colleagues leave due to poor technology offerings, and a similar number (27%) have considered leaving themselves.
“Our findings show that reducing digital friction can have a huge impact on both performance and morale,” wrote vice president of strategic technology Andrew Hewitt.
TeamViewer sees AI tools playing a role in addressing technology friction: 52% of workers are already open to AI handling routine IT tasks, such as troubleshooting and password resets.
“When organizations embrace AI-powered connectivity and smarter IT systems, they can remove barriers, give people back valuable time, and create a more seamless and rewarding work experience,” Hewitt added.
In addition to integrating AI into more workflows, companies must also provide better user training and onboarding to keep workers informed, giving them a greater sense of purpose and belonging.
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