- Emails are the biggest waste of time when it comes to employee management
- Only 41% of US and UK workers use AI regularly, report says
- The real return on investment should be closing the deficit
New data from Fyxer claims that UK and US organizations are wasting $954 billion a year on evasive administrative tasks, equating to 5.6 hours per week per employee that could be eliminated through the use of AI tools.
The report blames emails for being the biggest time-wasters: The average worker receives 29 emails requiring a response every day.
As a result, more than half (57%) work beyond their contracted hours, with high earners (76 minutes per day) and Millennials (72 minutes per day) most susceptible to working overtime.
We waste hours every week doing heavy work
The data states that half of workers surveyed in the US and UK have experienced increases in workload over the past year, and almost a third (29%) of that increase is administrative.
“We have quietly normalized a huge amount of avoidable administrative work as ‘the cost of doing business,’ but it is nothing short of a crisis,” CEO Richard Hollingsworth wrote.
However, they are currently not using the best time-saving tools. Only 41% use AI regularly, and two-thirds are concerned that existing tools are insufficient or ineffective. Multiple disparities also emerge, with men and people with higher incomes being more likely to use AI.
Among adopters, 75% agree that AI has improved their work, and 90% agree in the science, technology and research sectors.
With this in mind, Fyxer frames AI as a “core productivity infrastructure”: companies must move beyond experimentation and implement tools that actually solve common worker problems. It’s also up to those companies to close gaps in utilization.
And while many organizations look for returns based on revenue and productivity, Fyxer suggests focusing on measuring deficits closed: “That’s administration eliminated, time saved, and hours returned to meaningful work.”
“The only way forward is to recognize how heavy the burden has become and take the burden off workers,” Hollingsworth concluded.
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