- AI investments remain a priority even amid global turmoil
- AI leaders feel confident managing risks and see greater value from AI
- “There is no future agent without trust” or governance
Three in four (74%) global leaders plan to keep AI tools as an investment priority even amid economic uncertainty; However, new research from KPMG suggests that investment value alone is not enough to determine a successful return on investment.
Today, around two-thirds (64%) of organizations agree that AI has delivered significant business value; However, three-quarters are concerned about data security and privacy as they still lack a comprehensive plan.
Now that many companies are evolving from generative AI to agent AI (32% are deploying at scale and 27% are using multiple agents), it’s time to apply the lessons learned from previous investments, because, as always, many of the challenges remain the same.
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Transferring investments from GenAI to AI agents is not enough on its own
Data reveals that only one in five early-stage companies feel confident in managing risks, but this figure rises to just under half among AI leaders, indicating that some type of upskilling and development is also required.
At the moment, only 11% qualify as ‘AI leaders’, and getting to this stage is crucial because 82% of them see significant value compared to 62% of their non-leader counterparts.
To achieve AI leader status, KPMG requires companies to view AI as a transformation, not an add-on to current setups. Since AI leaders are seen as hiring for AI-specific roles, delivering AI training, and having humans work alongside AI agents, these are the things early-stage companies should copy.
According to the data, those who invest in their workforce are almost four times more likely to see the value of AI.
As for the challenges that have barely changed since companies began investing in AI, it all comes down to data quality, governance and compliance, and security and privacy. Addressing these issues early on will allow a company to lay the right foundation before fundamentally changing how it operates.
“There is no future agent without trust and no trust without governance to keep pace,” said Global Head of AI and Digital Innovation Steve Chase.
“The survey makes clear that sustained investment in people, training and change management is what enables organizations to responsibly scale AI and capture value.”
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