- A privacy notice appears on some Samsung televisions every few hours
- It does not seem possible to completely disable television.
- But it could be possible if you log in to the Samsung website
Do you have a Samsung TV whose emerging window will not stop? You may not be the only one. Samsung owners have been sending us an email and publishing in forums about a particularly persistent emerging message that continues to appear, but the good news is that there may be a simple solution.
The message is about Samsung’s privacy policy that collects user data, and many Samsung owners will have seen it; I am one of them, although mine never returned after the first presentation. But for some users, the emerging window continues to return; One of the affected owners told us that it appears every few hours, which tracks what people say online. But nobody seems to be able to find an option on televisions to disable it.
The particular client who contacted also contacted Samsung Support, and a representative told him that there was no solution. But other Samsung owners ask to defer.
How to solve the emerging problem of Samsung’s privacy
The problem does not seem to be affecting a large number of people, so Samsung’s support representative did not know how to get rid of him. But it is clearly affecting some people in multiple models (we are aware of the problem that occurs in the Samsung S90C and QN90b, in certain countries, including the USA., And have been publishing in sites such as Reddit and on the Samsung community website. And it is that last place where we could have found the solution.
A poster plagued by emerging said they got rid of the message starting session in their Samsung account on the company’s website and clicking on the privacy updates. “That prevented the notice from appearing on my TV,” they say.
If that does not work for you, there is more to prove in the short term: this publication on the Samsung community site talks about how annoying the message is: “During the last 2 days, I have been receiving an extremely upset emerging notification with a small ding sound. This appears every 2 hours and disappears in 5 seconds.”
Its solution was not ideal, but it seemed to work: when blocking Internet access from the TV so that you have local network access but not access to the wide area network, the emerging window stops appearing. But that is convenient if you use a transmission device such as a Chromecast or Apple TV 4K to deliver things to your TV; If you are using incorporated intelligent applications, then, of course, they must be online.
Based on the fact that this appeared on my TV and disappeared forever, it looks a lot like a software update that Gremlin has this message stuck in a loop instead of finding its path in the ether once shown.
We got in touch with Samsung, who said he was investigating the problem on behalf of our reader, but could not provide more information at the time of publication. We will update this story with official information as we understand it.
