- TeamViewer’s study considers SMEs to be lost from the productivity driven by AI.
- Most SMB leaders say they need more training
- But AI investments are increasing in all areas
New research has revealed how many possible SMEs they should have artificial intelligence on board to grow and stand out in a highly competitive market.
A new TeamViewer study found that more than one in four (28%) says that the increase in operational costs of lost automation opportunities is already affecting.
Almost half (47%) of the SMEs surveyed admitted that they lack the necessary infrastructure to climb AI tools, and almost all (95%) say they still require more training.
SMEs need AI to grow, but they are not still sure of that
Despite the growing enthusiasm, confidence in AI management is still poor, the study found
More than three quarters (77%) of SMB leaders say they would not even bet the salary of one week on the capacity of their organization to handle the risks associated with AI, such as the misuse of data or access to the unauthorized tool. However, somehow, almost the same number (72%) are considered an experts in AI.
As it is, two out of three (65%) are only implemented in closely controlled environments, with three out of four (74%) feeling uncomfortable by data management vulnerabilities. Although AI plays a role in high risks, AI is not completely guilty: two out of five (38%) agree that the lack of training is their main obstacle.
“SMEs are clearly motivated to adopt AI, but many are still looking for the correct way to convert early adoption into a lasting impact,” said TeamViewer Product Management, Artus Rupalla.
The investigation also revealed that SMEs are leading the way in terms of adoption of their labor forces, but that does not always translate into a frequent or mature use. In general, the largest companies are considered to use more frequently when it comes to daily and weekly measurements.
But despite the current limitations, SMEs are betting on AI to boost future growth. Three out of four plans to increase AI investments in the next 6-12 months, with 72% prior to the main increases in productivity and 76% believe that AI is essential to improve the general business performance.
