- Despite the noise of the new tools, the report finds that email still promotes the most critical commercial communication
- Instant messaging is fast, but only email offers structure, traceability and professional clarity
- Most modern tools serve equipment, but email still connects entire organizations reliably and safely
As companies continue to adopt the tastes of AI, instant messages and cloud -based online collaboration platforms, one might expect email to fade in the background.
However, commercial email seems to be more indispensable, and it turns out that when responsibility and structure matter, email still leads.
The recent report of the exclamator of the exclamator of the state of the business state of the exclamant, based on more than 4,000 responses from the global IT leaders, while the communication batteries are expanding, are still anchored by email.
Why email remains a serious communication channel
Today’s workplace is more digitally connected than ever, but paradoxically more fragmented, with tools such as the notion, Asana and Monday.com praise themselves to improve collaboration, and 89 percent of the world’s world leaders consider that videoconference is crucial to operations.
However, these tools often fail to achieve the standardization of the entire company, since its adoption is typically unequal, influenced by the needs of the department, the size of the company or the expiration, and as a result, communication can be fractured in all platforms.
This complexity forces many IT teams to resort to email, which remains the most reliable means to guarantee the continuity between equipment and geographies.
According to research, almost half of all internal and external communications are still executed by email, more than any other tool. For sensitive or high risk messages, email is preferred because it offers traceability, permanence and clarity.
“We have never had more ways to connect and collaborate at work, but email remains the backbone of business communication,” said Vicky Wills, director of Exclamer Technology.
“As new tools arise, the challenge for IT leaders is not only to choose platforms, but ensures that they are strategically implemented. This is how we build communication environments that are clear, connected and suitable for the future.”
Departments such as you (56 percent), HR, client success and finance continue to depend on email, according to the study, since these are roles that require precision, audition and structured messages, characteristics that instant messaging platforms often lack.
Instant messaging is undoubtedly a central part of modern businesses, and 89 percent of IT leaders qualify as important as email.
However, although instant messaging is used for speed and informal records, email manages the tasks that must be reviewed, registered and reviewed.
For small and medium enterprises that seek to optimize communication while maintaining supervision, email remains central.
