WhatsApp is presenting a new chat filter for its commercial platform that is designed to optimize customer service by highlighting conversations that require human attention.
This “Ai-Shandoff” tab aims to facilitate companies to manage consultations where automated responses fall short, Wabetainfo reported.
The new filter is specifically for commercial accounts of WhatsApp that use AI food responses. These AI tools are designed to automatically answer the common customer questions, extracting information on the company’s profile, the product catalog and policies.
While it is efficient for routine consultations, AI responses cannot always handle complex or unusual situations. This is where the Ai-Shandoff filter becomes crucial.
When the consultation of a client is too intricate or out of the reach of the predefined knowledge of the AI, the AI will mark the chat. These marked conversations are collected in a “Ai-Shandoff” tab, where commercial personnel can quickly identify and address consultations that need a personal touch.
The characteristic ensures that even when AI automation is in place, companies can maintain timely and precise customer service.
It is important to keep in mind that the Ai-Shandoff filter will only appear for companies that have enabled the responses with AI feeding, since its purpose is to administer situations in which these automated responses are insufficient and would not be relevant without active automation.
The filter acts as a bridge between automation and personalized service, maintaining the efficiency of AI while guaranteeing that critical problems receive the necessary attention.
Companies also retain total control over the configuration of this filter, including how long a chat must remain before being eliminated, which makes the feature highly adaptable to different commercial workflows.
The new feature, which is currently available for some beta testers that download the last WHATSAPP beta for Android 2.25.20.5 Google Play Store update, will be implemented for even more people in the coming weeks.
