Remote work has dramatically changed the way we do business in recent years, opening up our businesses on a scale where the best employees could be a hemisphere away. But with remote work comes the need for technical support that can span the entire world. How do we address the need to provide technical support to remote workers without compromising the integrity of their IT systems? settle down Meet this need with an easy-to-set-up and use expert control panel that connects support teams with remote customers.
Developed by the expert teams behind FixMe.IT, SetMe is based on over 17 years of experience in the remote desktop and support field. Despite the rise in remote work scenarios, the remote desktop software market has been stagnant with outdated technology that can be risky for your team. The team behind the SetMe experience sets this software apart because they built it with modern technology that can keep your customer’s system secure while delivering faster, better, and more reliable performance compared to Help Desk software. yesteryear.
Connecting with SetMe to a remote computer is a simple three-step process. Start by asking the remote client to download and install the SetMe Client application, from which it will be assigned a randomly generated client ID. From the Expert Console, click New Connection and enter the client ID of the remote user to allow SetMe to connect. From there, technical support teams can remotely control the desktop. It doesn’t matter if your team uses a fleet of Macs, Windows PCs, or a combination of both – SetMe works seamlessly with both systems to allow your technical teams to control as if they were the ones sitting at the keyboard.
A connection through SetMe is secure and reliable with end-to-end encryption technology that allows your team to access data between remote devices, even if those devices are unattended by another user. Remote work can often mean your team is dispersed across multiple time zones, but you don’t need to worry about scheduling and availability conflicts with SetMe. Systems can even stay connected through SetMe during reboots, shutdowns, and when the remote computer is in sleep mode.
Security and productivity are important when working remotely, and SetMe can make it easy to track your team’s connectivity and login history. This allows you to make more accurate, data-driven decisions for your business without compromising the privacy or workflow of remote team members. Systems with SetMe can be locked to strict private access rules with consent filters, or made more freely available with one-click connections from unattended machines. The SetMe Expert console is flexible and reliable for a variety of remote technical support scenarios.
All of this connectivity and support is powered by a robust set of tools designed to meet the needs of today’s remote workforce. Users can effectively multitask in different windows on multiple connected computers, sync clipboard data for easier sharing, transfer files, and run software or other applications as an administrator on the client computer. You can even manage multiple machines from one system at once, making it easy to send updates to clients for hardware or transfer sensitive files simultaneously between your team.
SetMe’s robust tools for supporting remote customers can meet a multitude of business needs, but that doesn’t mean the team behind the software is done with innovation. New features are always in the works to further improve the way your team can function, no matter where in the world they are. SetMe takes feedback from its users seriously, allowing the team to develop even more functionality and tools that can improve remote technical support for all of us who rely on technology.
Register now for a 15-day free trial to see if SetMe works for you. If you like easy, reliable, and secure access to remote systems, you can take advantage of one of SetMe’s two pricing plans: Individual pricing starts at just $33 per month and is ideal for the needs of single technicians or small businesses. Professional starts at $41 per seat per month and provides all the remote tools at your fingertips with the freedom to manage an unlimited number of unattended computers. No matter how big or small your remote tech support needs are, SetMe has the features and reliability you need for your team.
