- Aurelo Aurelian Auroe Ay Ai Ai Help of 911 The call centers handle non -emergency calls such as noise complaints and lost wallets
- Aurelian already lives in more than a dozen American cities
- The AI aims to free human dispatators for real emergencies and reduce waiting times
The idea that AI helps with emergencies correctly increases some suspicious eyebrows, but there may be a way that technology relieves the demands of exaggerated 911 emergency operators without becoming an emergency itself.
That is the launch of a startup called Aurelian, which has begun to implement a voice AI agent to help the 911 dispatch centers to handle the tide of calls that are not emergency that come every day.
Although we correctly tend to think about 911 as a direct line for life or death aid, it turns out that it is often the first issue required for what could be called an emergency only in a 1950 comedy. Think of lost wallets, illegally parked cars and strong parties. It is the default number that many call when they are annoying, regardless of whether they face a real emergency, and someone has to resume and deal with that call, usually a human dispatcher with a lot of training to obtain help as soon as possible, and when detecting when the call is not an emergency for a stretch of imagination.
At the 10th of 16, trying to make four conversations at the same time, while only one, if it is a large amount, it is an emergency, it may not be the best use of its energy. Aurelian is presented as a solution to that problem, not as a replacement for humans in position, but as a support service for them.
Aurelian’s response is to use the dispatcher for dispatators. If he calls 911 and Aurelian’s responses, he is presented as an automated assistant and asks why he is calling. High music complaints, minor robbery reports, questions about snow removal and non -similar emergencies are handled through follow -up questions, completing a report and finding information to the appropriate department. If the person who calls accidentally selects the incorrect line or begins to describe something that sounds like a genuine emergency, the system transfers the call directly to a human dispatcher.
Since it was launched last May, Aurelian states that his system is at the other end of 911 for almost five million people in the US. For those areas, Aurelian boasts that he is driving about three quarters of non -emergency calls, which takes approximately three hours a day of the types of calls of emergency dispatches should not have to answer.
“911 is in a crisis: severe and constantly expanding responsibilities have made ECCs extend too much and work too much. In Aurelian, our only purpose is to help them better to serve their communities,” said Aurelian CEO, Max Keenan, in a statement. “911 call makers are trained to handle emergencies, not parking complaints. Aurelian reduces exhaustion and help to telecommunicators to stay focused on the most critical situations.”
AI emergency
The close orientation of AI to solve the very clear problem of too many calls to 911 and not enough people to respond are notable compared to some of the general plans of other IA developers. The company also raised $ 14 million in a round of funds to help you climb and to solve the imperfections to which any AI system is prone.
The company also makes a point of trying to relieve any guild that people can have on an AI service that manages a job that is generally limited to humans. The idea is that AI is not replacing emergency workers, but can help filter calls with which dispatators are not intended to deal, but that can absorb all their time and energy.
They can save that approach to navigate the so -called emotionally tense and sensitive to the time for real emergencies, which require empathy, judgment and decision on their part.
The public’s experience also changes. When he calls to inform something annoying but not urgent, he is no longer waiting for 45 minutes just to be told to complete a form. Talk to a voice that can analyze your problem and present the correct report. And when it is in danger, there is more possibilities that someone retires faster because they are not trapped by presenting a complaint about a shopping cart that is in an entrance path. If we are looking for clues on how AI could improve society, perhaps this is the way it takes.
