The Microsoft Surface 7 has been labeled “frequently returned” in Amazon No reason was officially given, but user reviews cite incompatibilities based on ARM It is believed that this could be happening because greater competition is available.
Microsoft Surface 7 of Microsoft Surface 7 of Qualcomm Snapdragon X has been considered “frequently returned” on Amazon.
Especially, it is a Amazon list for the Microsoft Surface laptop (2024) with a 15 -inch touch screen, Snapdragon X Elite SOC, 32 GB of RAM and 1 TB of storage.
Despite having almost 400 user reviews, with a general qualification of 4.2 / 5 stars, the laptop seems to be often returned according to the retailer, and the discharge of responsibility tells the possible buyers that “verify the reviews of the products and the reviews of the customers to obtain more information about this article.”
The main reviews detailed on the laptop of verified buyers have described the Microsoft Surface 7 with five stars, with private praise for the battery life. However, a common complaint is that “many programs did not work with ARM”, which is something we have said in our own coverage.
In our five -star review, we praise the incredible performance, the excellent battery life, the excellent screen and solid prices, with the only minor negatives a selection of ports, lack of an OLED variant and small problems with the sensitivity of the touch panel. That said, why do users return it so frequently? Amazon has not issued any reason.
Another reason why Microsoft Surface 7 could see so many returns is that people could change the device for a computer with a competitor’s chip. This is because AMD has waves with its Ryzen AI processors, such as the coveted Ryzen Ai Max+ 395, which has just arrived in some of the best laptops and best ultrabooks in the market. Those who want superior performance for general computer science, AI workloads and greater compatibility can return to architecture X86.
We can also see the price of the laptop compared to its competition. This list is available on Amazon with an MSRP of $ 2,099.99. However, the machine has been discarded by 26% to $ 1,544.83 for some time. It is possible that those who bought it for the price of the sticker can have the remorse of the buyer, especially when they weigh similar prices options such as the M4 M4 based on ARM (from $ 1,599 for the 14 -inch model) that came out after the surface.
Consumers still do not know what they are getting into
If you have monitored laptops in the last 12 months, you will undoubtedly heard the fashion word “PCS AI” when it comes to Snapdragon X Elite, Ryzen AI and Lunar Laptops in 2024 and 2025.
However, for the average consumer of daily computing, there has not been a solid line in what this technology does and what it can offer, especially in the jump of traditional X86 architecture and the arm -based silicon. If the last can Having a higher battery life and a more agile performance in isolation, but has the cost of compatibility.
Windows On ARM has traveled a long way in the last year as more devices (such as Microsoft Surface 7) adopt it on alternatives based on X86, but it will not yet do everything that can in that architecture. A lot of popular software has not yet offered an ARM version, and what is available and what is not available has not been communicated to hardware.
As such, users could buy the Microsoft Surface 7 waiting for everything that their old laptop could, and then disappoint when they encounter problems. If you are asking people to spend $ 2,000, they will want everything to be perfect out of the box, and a common understanding of different architectures (and compatibility in general) simply will not happen overnight.
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