- More than 400,000 FedEx workers have had access to AI training
- Leaders took time to carefully consider AI tools
- FedEx has still had to cut staff
FedEx has launched a company-wide AI literacy program that could help more than 400,000 workers worldwide as the company prepares for major changes in the workforce.
The plan was launched in December 2025 in partnership with Accenture and includes personalized and role-based training to help workers prepare for changing responsibilities as AI takes hold.
Despite a clear intention to upskill existing workers to embrace AI, the company has also been forced to close facilities and lay off thousands amid broader cost-cutting efforts.
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The training efforts are not unfounded, because the global shipping giant has already been using AI across its operations to optimize and drive efficiency.
“The more we invest in our talent being on the leading side of that learning journey, the better off they will be, the better off we will be, and the better off the industry will be as a whole,” explained Vishal Talwar, chief data and insights officer (via CNBC).
Talwar added that the online learning platform would be a “living curriculum that will continue to be updated every month, every quarter,” keeping workers up to date with current trends and emerging technologies.
Talwar, a former Accenture employee as well as IBM and Dell, explained that FedEx’s entire senior management took two days off to meet with technology vendors in Silicon Valley to find the best solutions, indicating a well-thought-out strategy.
FedEx’s efforts align with recent reports indicating that while replacing entry-level workers with AI could improve efficiency in the short term, it eliminates the development of future workforces, so could be detrimental in the long term.
We already know that jobs are more likely to evolve than be replaced, and that humans have more oversight over autonomous AI agents.
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