- Apparently, HP is making PC personal buyers wait 15 minutes in telephone calls
- Customers in the United Kingdom, Ireland, France, Germany and Italy are affected
- During the call, three more self -service reminders are played
With the emergence of AI and the ongoing financial struggles that affect companies, we have seen companies that direct users on the self -taught route when it comes to customer service, but it is believed that HP is doing something even more drastic.
To prevent users from adding a load to their customer service workers, HP is applying a minimum waiting time of 15 minutes for consumer PC customers and domestic printers.
The registration He says that the United Kingdom, Ireland, France, Germany and Italy have already promulgated this change, and other countries could follow their example.
HP does not want me to speak with customer service
The objective behind HP’s decision to make contact with customer service unpleasant seems to encourage customers to use digital self -service options in the first instance.
According The registrationA voice at the beginning of the call says: “We are experiencing longer waiting times and we apologize for discomfort. The next available representative will be with you in about 15 minutes. “
The reminders in the fifth, tenth and thirteen minutes repeat the ‘high volume’ notice, reminding the alternative customers of online support.
According to reports, HP said in an internal memorandum that it is “to encourage greater digital adoption by pushing customers to connect online to self-sumar” and “take decisive short-term measures to generate guarantee cost efficiencies.”
In other words, the company introduces another cost of cost reduction after reducing its personnel by 10% in 2022.
A source within the HP European Operations team said The registration: “Many inside HP are quite unhappy [about] The measures that are taken and the fact that those who make decisions do not have to deal with the clients to whom their decisions impact. “
Techradar Pro He has asked HP to confirm if he is introducing an artificial waiting time at the beginning of customer service calls, and if this will happen in more countries. We do not receive an immediate response.
