- AI is improving productivity in Microsoft, and could be threatening jobs after all
- The company says it saved $ 500 million through the use of AI in the call centers
- Microsoft has fired thousands of workers only in 2025
Microsoft has declared that artificial intelligence is now saving the company in sales, customer services and software engineering.
The reports have affirmed that at a recent meeting of the company, the commercial director of Microsoft, Judson Althoff, revealed that the company has saved more than $ 500 million only in its call centers, thanks to the implementation of artificial intelligence, while improving the satisfaction of employees and customers.
The direct effects of AI on the workforce are still uncertain, but Microsoft has fired thousands of workers recently since it is stated during the pandemic, and it seems that the efficiency gains induced by AI-induced have only worsened the effects.
Microsoft is making great savings thanks to AI
Artificial intelligence is now handling Microsoft’s interactions with smaller customers, generating dozens of millions in revenue with reduced human information.
In addition to using customer -oriented roles, Microsoft has also implemented generative coding tools in the development of new products and existing updates. Around a third of the Microsoft Code is now generated by AI, putting the company with its giant technological partner, Google.
With Microsoft that will publish its latest quarterly report soon, we have not yet seen how financial performance has been affected by the use of AI.
However, the company’s last quarter registered a 13% increase in income, with the CEO Satya Nadella commenting: “From AI Infra and Platforms to Apps, we are innovating throughout the battery to deliver to our clients.”
Microsoft has been in a battle for pole position as the most valuable company in the world in recent months. Although it is often surpassed by Nvidia, it is still several billions of dollars ahead of Apple.
In more general terms, Microsoft is not the only company that obtains productivity profits. Salesforce, a company that has also been doing a lot for the generative AI and the Agent AI, now reports that about 30% of its internal work is managed by artificial intelligence.
Through Bloomberg
