- Some HP laser printers are being blocked after a firmware update
- The affected models include LASERJET MFP M232-M237
- HP says he is aware of a “limited” problem
Already in trouble blocking or reducing the performance of third -party ink cartridges, HP has now been accused of blocking the legitimate HP brand toner in some laser printer models.
The firmware version 20250209, launched on March 4, now seems to be causing problems to the owners of Laserjet MFP M232-M237 models.
According Ars TechnicaThe update was only destined to address “security updates”, an “update of regulatory requirements”, “general improvements and error corrections”.
Is HP blocking your own ink?
Users in the HP support forum have reported seeing error code 11 and intermittent toner lights after updating, preventing them from printing.
One wrote: “I installed this toner cartridge about a month ago, without problems. But suddenly an error code 11 appeared, which means that the printer no longer accepts / recognizes the cartridge. “
In addition, the basic measures of problem solving such as contact with contacts and reinstall the toner do not seem to solve the problem.
Although the company has already been linked to doubtful firmware updates that affect the quality and printing of printing with certain inks, this may not be a case of planned consequences. The company shared with Techradar Pro:
“We are aware of a firmware problem that affects a limited number of devices of the HP Laserjet 200 series and our team is actively working on a solution. To get help, affected customers can communicate with our support team at: https://support.hp.com “.
Leaving aside, it is a week busy for printers, and Brother is recently accused of strangling certain devices with firmware updates similar to HP, something that the company has really denied doing. Brother partially blamed the reduced performance of third -party ink quality, but said firmware acceleration statements were “false.”
Techradar Pro He has asked HP an update on the situation, but we have not received an answer.
