- Marc Benioff describes “this Copilot thing” as “a big disaster” for Microsoft
- I was responding to Satya Nadella who, in a completely different podcast, predicted that software as a service will collapse with the rise of easy-to-build AI chatbots.
- Benioff also noted that Microsoft is leveraging outside technology with its deal with OpenAI: “they’re not even making the AI themselves.”
Marc Benioff, CEO of leading CRM software company Salesforce, responded to his Microsoft counterpart Satya Nadella after the latter suggested that software-as-a-service companies like Salesforce could go bankrupt in the wake of the rise of Microsoft’s chatbot agents. AI.
Speaking on The Logan Bartlett Show, Benioff claimed that “customers don’t look at them and don’t take them seriously.”
“I’ve talked to these customers,” he continued, “they barely use it, and that’s only if they don’t already have a ChatGPT license or something like that in front of them.”
Salesforce Agentforce 2.0 Platform
Benioff noted that Salesforce has its own “agent platform” in production, while adding that Microsoft “[isn’t] even making the AI themselves,” referring to their $10 billion investment in OpenAI, the company behind ChatGPT.
Nadella made his comments on the Bg2 podcast in December 2024, although without referring to Salesforce by name.
Salesforce even launched Agentforce 2.0, an AI chatbot agent building platform, in December 2024, a clear effort to keep up with the AI trend, so it’s not entirely clear why it has Microsoft in looks at it, because Microsoft doesn’t seem to have Salesforce. on your own radar.
Benioff has a way to target Microsoft’s Copilot AI, yes. At Dreamforce 2024, he compared Copilot to Microsoft’s former mascot, Clippy, and kept that comparison going in tweets.
In an October 2024 missive, he wrote: “Copilot is a failure because Microsoft lacks the data, metadata, and enterprise security models to create real corporate intelligence.”
Via IT Pro
