- Samsung promises free repairs for all
- You will probably have to send your unit for a while
- Some support technicians do not seem to have been informed
As we reported last week, several Samsung sound bars, including Samsung HW-Q990D badge, have been inoperable for a defective firmware update. The firm promised to investigate, and now there is a free solution, although it is not ideal.
In a statement sent to digital trends, Samsung said:
“Samsung Electronics has identified a software update error as the cause of the operational problem that affects certain devices of the 2024 sound bar. We are taking immediate measures to solve the situation. Samsung offers free repairs for all affected units, without place of the state of the guarantee.”
Unfortunately, it is likely to require your sound bar for a while, barely convenient for a considerable sound bar at best, and perhaps doubly if you did not keep the box. And not to mention that your television audio will suffer during that time …
It also seems that Samsung has not yet told all its support technicians, based on online reports.
What do Samsung support technicians say?
Some Samsung owners have resorted to Reddit to discuss the “debacle”, and some say that support technicians have been problematic: Tigerhawk7 were offered free pieces, but [told to] Pay shipping and labor and that was after arguing after quite a long time. “
In the forums of the Samsung community, the user of the United Kingdom Apocaly Psero a Stock of that part of the part.
Hopefully Samsung is on top of this, because it is quite bad to have to send a sound bar without having to wait for an uncertain amount of time for repair or replacement.
We ask Samsung what customers should do if they find free repair problems, and we will update it when the company responds.
We describe Samsung’s options among the best sound bars, and although it seems that the danger of update has passed, Samsung’s response to the problem could firmly affect how well people trust the company in the future. You only need to look at the problems of almost a year of Sonos to know that trust can be broken quickly and slowly to recover.
