- PSN has just recovered from a 24 -hour interruption
- Sony says that the inactivity time was caused by an “operational problem” with network services
- Compensation is 5 days of free service for playstation plus members
Sony has informed us about the compensation that the owners of PlayStation, well, the members of PlayStation Plus, will receive due to the main interruption that hit PSN this weekend, which fortunately is now in the mirror.
The interruption of the PlayStation network had 24 hours at the end, erasing the online game sessions on Saturday worldwide (or Friday night in some places).
Finally, they gave us a reason for the service to abandon, namely, an “operational problem” with network services as explained by the PlayStation North American support account in X.
Network services have fully recovered from an operational problem. We apologize for the inconvenience and thank the community for its patience. All members of PlayStation Plus will automatically receive 5 additional service days.February 9, 2025
The publication on social networks also apologized and gave us details about the compensation that will be provided: “All PlayStation Plus members will automatically receive 5 additional service days.”
Not so soft operator
As expected, there is quite unhappiness around the answer here. Only a superficial look through the responses to the announcement of Sony Support gives a good flavor to the unhappy players. The main theme is ‘Only five days, what about a month?’ – Or ‘Why don’t you give us a free game?’
Okay, the latter is pressing it, but I must agree that five days feel like, how can I put this with a minimum gesture?
I think Sony could have done it better than that by mitigating what was clearly a great feeling of the broad community of PlayStation around this spiling interruption (for some).
Devils, even players who are not playing are attacking X and saying that this feels sony tacaño.
It is worth noting that far from everyone they have received the five -day bonus yet, and is probably in the process for many.
Communication breakdown
The other frustrating element during this PSN interruption was the lack of communication about what was happening of Sony.
Everything was inactive, all PlayStation services on the State Board, which was nothing more than red lights, and yet a peep of the official channels on the cause (or the suspicion failure), or a time of a time of a time of Estimated delivery for the solution to the PlayStation network.
Somehow, that will certainly have been about the fear of doing more badly, giving false hope of a ‘soon solution’ that does not appear, and that only makes the players of PlayStation more angry, but still, still, It was not a good situation.
The final verdict that arises as an “operational problem” is not a great reason, and that term feels very vague. Yes, it was apparently a large key in process with the infrastructure of the network somewhere, but what kind of Gremlin was dragged there? A little more than one track would not hurt, in terms of: How did this happen and how could Sony protect against this in the future?
To be fair, a more complete explanation could arrive shortly. And the inactivity time of the service occurs: it is inevitable, of course. But I think it is clear enough that the answer during the interruption, and this final result and compensation, could, and should, have been better from Sony.
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