- La Poste suffers a major network incident that disrupts all online services and applications
- Partially functional banking operations: SMS authentication, ATMs, POS payments and WERO transfers still available
- Cause unclear: Ransomware suspected, but local media suggests possible DDoS attack
France’s national postal service, La Poste, is experiencing outages due to a “major network incident” at one of the busiest times of the year.
In a brief announcement posted on the organization’s Facebook page, it was said that all of the organization’s information systems are currently disrupted.
“Our online services (the La Banque Postale mobile and online application, laposte.fr, Digiposte, La Poste Digital Identity and the La Poste application) are temporarily unavailable,” the automatically translated announcement reads.
2FA works
At press time, the laposte.fr website was effectively offline, displaying only a short message saying “Our website is not available.”
“Our teams are doing everything possible to restore the situation as quickly as possible. We apologize for any inconvenience caused.”
La Poste also said that for banking customers, online payments remain possible with SMS authentication, and that cash withdrawals at ATMs, card payments at POS terminals in stores and transfers via WERO, were still available.
However, Banque Postale, a bank operated by La Poste, also appears to be experiencing problems. At X, it said that an incident was currently “disrupting access to part of our information systems. All of our teams are fully mobilized to restore the situation as quickly as possible.”
Payments and SMS-based 2FA were said to be running non-stop, while the bank’s app and online services were forced to go offline.
“The service may be temporarily degraded in some post offices. However, banking and postal transactions can still be carried out at the counter,” La Poste added on Facebook.
The postal service did not say what type of incident it was experiencing. Such a highly disruptive attack has all the hallmarks of a ransomware attack; However, local media Le Monde Informatique says that it is a distributed denial of service (DDoS) attack.
According The RegistryThe Cloudflare Radar service recorded “some traffic spikes” on Monday, but not enough to conclusively say this was a DDoS incident.
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