- 96% of workers have filled skills gaps with AI
- Daily users trust AI, and also get more from it
- The workers want to make a rain of ideas, research and presentations
According to the new Salesforce research form, AI shows signs of change of basic applications such as the automation of tasks to more powerful results, such as enabling creative and strategic work.
With the overall use of AI for creative and strategic tasks up to 154%, artificial intelligence is now unlocking all the potential of the workforce, almost all workers (96%) have used AI for the tasks for those who lacked the skills.
Not only has the use of AI increased, but the number of people who use technology day, Day Out, has also increased by 233% in the six -month space, with three in five desktop workers who use artificial intelligence.
Workers are seeing the benefits of AI
According to the report, daily users of AI report high productivity (+64%), approach (+58%) and job satisfaction (+81%). Those who use artificial intelligence daily also have twice as probabilities to trust it, with many workers who depend on technology to eliminate research efforts, get help with writing and communication, and support rain of ideas.
However, some workers are still more open to emerging technologies than others. For example, 30% of millennials demand a strong understanding of AI agents compared to 22% of generation Z. In fact, more than two thirds (68%) of millennials now use the IA for strategic tasks such as writing and summary.
“As workers really use and experiment with AI agents, their trust and enthusiasm in this technology grow, and we see that they take advantage of agents to unlock new skills and opportunities in their daily work,” explained the vice president of research Lucas Puente.
Salesforce also informs that the higher the organizational tree, the more likely it will be to become a user: 43% of executives use daily, compared to 35% of the upper managers and 23% of intermediate managers.
Looking towards the future, the most requested use cases for AI are automation and increased rain of ideas (72%), research assistance (80%) and presentation generation (82%).
