- Slack Unveils Range of Updated Tools and Services at Dreamforce 2025
- Rebuilt Slackbot is at the center, with conversation inputs and more
- New Salesforce integrations will make it easier to find all the information you need in one place
Slack has unveiled a series of new innovations in its bid to become “the agent operating system” and the home for all of your company’s AI agents.
The online collaboration tool wants to help businesses integrate AI agents and CRM data to improve productivity and accelerate business growth, with a completely rebuilt and improved Slackbot at the center, giving users unparalleled access to their data.
This will also give users the ability to communicate in conversational tones with Slack, making it easier to get the information or services they need.
“A complete reinvention”
“Slack is already an agent operating system; think about it, it’s where your people work,” Slack CEO Denise Dresser said in her keynote at Dreamforce 2025.
“What I’m revealing is not a grandiose vision; it’s a reality,” he added, “it’s not just about doing the work… it’s about a complete reimagining.”
The new era of Slack appears to be an interface for all your interactions with Salesforce, with new experiences designed specifically for Agentforce Sales, IT and HR services, and Tableau.
But it’s Slackbot that takes center stage, aiming to be what the company says is your “personalized AI companion,” capable of analyzing all the vital context of your business data to provide richer, more useful answers.
Along with other Salesforce platforms, Slackbot can connect to a variety of third-party tools, including Google Drive, Asana, and even Microsoft Teams.
When a user opens Slack, they will now receive a list of daily priorities and status reports, but Slackbot can also create a project plan from a canvas or a meeting transcript, find information when you only remember a few details, and help you prepare for meetings like never before.
Also speaking at Dreamforce 2025, Peter Doolan, executive vice president and chief customer officer at Slack, stated, “We want to make things as simple, enjoyable, and productive as possible,” Doolan notes, describing his goal of “empowering every employee with AI superpowers.”
“Imagine the power of Slackbot in your businesses: it gives you the power of context and AI in your workflow,” he added, “This is what AI was meant to be.”
