- Asus is investigating reports of issues with Ryzen 9800X3D CPUs
- These chips are failing on their 800 series motherboards, according to posts on Reddit
- This follows previous issues with the Ryzen 9800X3D on ASRock (and other) motherboards
Asus has issued a statement acknowledging that it is investigating reports of issues with Ryzen 9800X3D CPUs failing with its 800 series motherboards.
VideoCardz noted the statement, which comes after a series of recent reports on Reddit detailing issues with these Asus processors and boards.
Asus informs us: “We are aware of recent reports regarding AMD Ryzen 7 9800X3D CPUs and Asus AMD 800 series motherboards, and have initiated an immediate internal review.
“Our teams are conducting preventive checks on product compatibility and performance, working closely with AMD to validate reported cases and ensure continued stability and quality. We seek to provide timely solutions to ensure our products and services meet expected standards.”
Obviously, it’s good to know that the concerns here are being addressed directly. What happens with these CPUs is that reports (like this one on Reddit) indicate that they are dying and the system does not boot (naturally) with a ‘Q-Code 00’ error.
Meanwhile, pending the results of the hotfix, Asus advises those who own an 800 series motherboard to update to the latest BIOS to “help ensure system stability.”
This applies to all motherboards, of course – the latest BIOS should provide the most reliable experience running your PC components (not just the CPU). Don’t confuse the ‘latest BIOS’ with any advanced beta though – they are not fully tested and may cause more problems than they solve.
Stick to the latest full version, avoiding beta software, especially with something like the BIOS, which is a sensitive area for deploying technically unfinished versions.
Analysis: a long-running saga
If this all sounds familiar, it’s because there have long been reports of issues with Ryzen 9800X3D processors crashing this way. In the past, this has been more of an issue with ASRock motherboards, although other brands have been affected; Only now there is a noticeable increase in complaints about Asus boards.
Eventually, the problems with ASRock motherboards were attributed to a “memory compatibility issue” with older BIOS versions, and that issue was fixed. Still, after that fix, there are still about 50 cases of 9800X3D CPUs failing on the Reddit mega thread about problems with (mostly) ASRock boards. (Some of these previous cases were also Asus motherboards.)
For some 9800X3D owners, the controversy continues throughout social media posts and there is some dissatisfaction (to say the least) regarding determining the root cause.
Although the truth is that this could be a complex issue with multiple causes. And don’t forget, the 9800X3D is the type of gaming chip that will be modified and overclocked (perhaps substantially by enthusiasts), which could certainly increase the likelihood of these types of failures occurring. (I should be clear that other Ryzen 9000 chips have been affected by this issue, but it primarily affects the popular 9800X3D, perhaps in part due to its positioning among enthusiasts, as noted.)
We can only hope that the investigation being carried out by Asus sheds more light on the matter, especially considering that there is now a newcomer taking over from the 9800X3D. This is the even faster and more clocked Ryzen 9850X3D, which AMD just announced will be coming out next week, with a more tempting price than expected.
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