- Microsoft CEO describes the potential of AI for businesses
- Satya Nadella says AI should augment, not replace, human workers
- Microsoft releases new research pointing out how many companies are interested in adopting AI
Microsoft CEO Satya Nadella has once again tried to emphasize the potential of what artificial intelligence technologies can bring to companies of all sizes.
In a wide-ranging keynote speech at the Microsoft AI Tour London event, Nadella outlined how the company seeks to empower all organizations with its enhanced systems and services, but he also outlined how the company thinks about AI as a whole.
“We’ve had a couple of very powerful ways of thinking about what computing means to us,” he noted, “(so) when you work with agents, you can think of it as if we’re working with an infinite set of minds.”
AI “empowers” companies
“There’s a lot of talk about what AI can do and what it means — for us it’s fundamentally the technology that needs to fulfill the mission of empowering us and the institutions and organizations we build to be able to achieve more,” Nadella said.
“When you think about any technology that’s being applied, you want to be sure that your ability to deliver the product or service is improving, that your own employee experience is now much more superior than before, and that your internal operations are becoming more efficient.”
Nadella presented the three parts of what Microsoft sees as the AI stack: namely, the experience, the platform for creating agents, and the token factory.
But he also noted that intelligence and trust are key functions, first and foremost, and noted that this should be a combination of systems and human capital, and how this is compounded without an organization.
“The goal is to really make sure that you can point to how your organization has been able to develop more intelligence within the enterprise,” Nadella said.
Importantly, he also highlighted the importance of human workers being augmented, not replaced by AI, another key layer of trust, noting that “for us, ensuring that there is absolute trust, so that when AI is deployed, the next layer of intelligence and trust is built, is the most important thing we need to move towards.”
“For us, it’s about being able to translate this next-generation platform, this powerful new technology, to ultimately have a real-world impact right here,” Nadella concluded, “to be able to make a small business more productive, to make the public sector more efficient, to make the startups in the ecosystem more globally competitive, the big companies more globally competitive – these transformation stories are what it’s all about.”
The news came as Microsoft’s UK division revealed new research showing business leaders are worried about being left behind when it comes to making the most of AI.
The study of 1,000 senior decision-makers in UK businesses found that 84% of organizations are now gaining a competitive advantage from AI, a significant increase from the 40% who believed this 12 months ago.
The report also noted how business confidence has increased: 84% of leaders now report having a clear AI strategy, up from 46% in 2025.
“There has been a fundamental shift in the UK, where AI is no longer experimental or tactical,” said Microsoft UK CEO Darren Hardman, “and leaders are increasingly confident that they can turn AI into real business impact.”
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