- The virtual agent for the Zoom phone can handle customer calls 24 hours a day, 7 days a week without human entrance
- The non -Code tool is trained for existing documents and websites.
- AI Companion eliminates the stress of programming meetings
Zoom has raised virtual agent wraps for the Zoom phone, allowing companies to now use a 24/7 janter to replace or admit existing receptionists.
The AF agent promises to greet the calls naturally, process applications and initiate the next steps without any human intervention, helping to reduce lost calls and retention times.
Available in the launch in English, Spanish, French, German, Portuguese and Japanese (with more languages to come), Zoom says that its virtual agent is capable of efficiently enruption the calls autonomously, which makes customers a step closer to a resolution without the need for a human to collect the phone.
Zoom’s virtual agent is a digital receptionist
“When combining the AI that you can listen to, understand and take measures with the scope of the Zoom phone, our Virtual Agent of conserves provides a perfect and personalized support to all the people they call,” said Zoom Products Director Smit hashim.
Zoom highlighted how companies can take advantage of the immense powers of saving the virtual agent without any experience thanks to the non -code configuration; Instead, they can simply train the agent carrying existing documents or pointing to a website.
“The result is a faster, more personalized and more scalable experience for everyone,” Hashim added.
Some of the use cases highlighted by Zoom include booking appointments in medical care, confirm actions and answer product questions in retail trade and provide updates in financial services.
At the same time, Zoom added new AI capacities to its complementary characteristic of AI, including a tool that manages meetings programming finding adequate times, coordinating invitations, monitoring of answers and suggesting alternatives.
In the press release, the company said that AI Companion now goes further “[give] The most time teams to concentrate on the discussion itself, not in logistics. “
