- OnSolve’s Legacy CodeRED Platform Hit by Cyberattack Claimed by INC Ransom
- The hack forced Crisis24 to rebuild from outdated backups, permanently losing recent accounts and data.
- Douglas County Sheriff’s Office and 911 Board Cut Ties with CodeRED, Citing Citizen Privacy Concerns
OnSolve, a cloud-based critical event and mass notification platform, recently suffered a highly disruptive cyberattack that forced it to shut down its legacy CodeRED environment and move to a new version, in addition to losing sensitive data and even a business customer.
OnSolve is a service that helps organizations send urgent alerts and communications via SMS, phone, email, push notifications, and more. It is used by state and local governments, police and other emergency services. CodeRED is the platform that enables this service.
Crisis24, the company behind OnSolve and CodeRED, recently notified its customers of an “attack led by an organized cybercriminal group,” in which it said data associated with the legacy OnSolve CodeRED platform was “removed from our systems.” He stressed that there is no evidence that the data was posted online, but added that there is a strong possibility that it could be leaked.
The FBI was notified
“It appears that the affected data set may contain contact information for OnSolve CodeRED users: name, address, email address, phone numbers, and/or associated passwords used to create user profiles for alerts,” the notification reads.
“If users use the same password for other personal or business accounts, those passwords should be changed immediately.”
The attack forced Crisis24 to rebuild its service using a backup. However, since the backup is more than six months old, the accounts and data generated in the meantime appear to have been lost forever.
The attack was claimed by a ransomware operator known as INC Ransom, who created a new entry on his Tor data breach site and added screenshots showing OnSolve customer data.
At the same time, the Douglas County Sheriff’s Office and the Douglas County 911 Board decided to cut all ties with CodeRED and look for a replacement.
“Our top priority is the privacy and protection of our citizens, which led to the decision to end our agreement with CodeRED,” he said in a press release.
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