With over 100 different brands to compare by the end of 2025, choose an NBN provider that you know will give you a reliable solution and (perhaps even more importantly) affordable Service can be a complicated task.
And even when you think you’ve found your ideal provider when it comes to speed and pricing, there can often be lingering questions. For example, if you have a technical issue during initial setup or in the future, can you be sure you’ll get the support you need?
One NBN provider that prides itself on meeting all of the above requirements is Flip. The Australian-owned and operated telecommunications company is not only one of our favorites here at TechRadar, but its strong reputation for affordability and service has earned it numerous product of the year awards (from prestigious brands like Finder, WhistleOut, and Mozo), as well as a legion of satisfied customers, and they’re not shy about singing its praises.
Here’s why you should consider switching to Flip for your home Internet service and join thousands of satisfied subscribers.
Great value, above all
Perhaps the main reason we are such fans of Flip is the great value it offers. Given that the vast majority of NBN providers now promise maximum plan speeds (or close to them), in our opinion it makes sense to opt for a provider that is competitive in terms of price.
Flip has that covered, and then some, especially right now as it is currently offering 8-month introductory discounts on two of its most popular speed tiers, NBN 25 and NBN 500.
Generally speaking, when Internet Service Providers (ISPs) offer sign-up discounts on their plans, they run for 6 months or less, but Flip consistently commits to offering exceptional value, so it adds a couple of extra months beyond the norm for even bigger savings.
Plus, these discounts are on top of Flip’s already affordable plan price, so even when the introductory discount ends, you can be sure you’ll get a super competitive rate for your NBN service.
The 8-month discount on the NBN 500 plan is particularly noteworthy as it makes this newly launched speed tier accessible to many. It costs just AU$69 per month for the first 8 months, before returning to its regular price of AU$83.90 per month.
The average monthly cost of an NBN 500 plan at the time of writing is just over AU$93 per month, so in both cases Flip is well below this benchmark figure.
Additionally, Flip offers new customers a 14-day satisfaction guarantee where if you are not completely satisfied with the service you are receiving, you can leave free of charge.
While it’s normal for NBN providers to not lock you into one contract, meaning you can leave after just 1 month, it’s rare to find a completely risk-free, zero-cost guarantee like this.
Flip is a TechRadar Preferred Partner (What does that mean?)
Fast and friendly support
In most cases, you shouldn’t have any problems connecting to Flip, but we’re talking about technology, so as we all know, it’s only natural that an occasional problem will arise. With a Flip NBN service, you’ll never be left out in the cold thanks to their professional, well-trained and friendly support team.
Technical support is available 7 days a week via phone, email, and a self-service portal. You can also register a support request on the Flip website and request a specific time and date for an agent to call you back; No more waiting for hours or changing your plans to make sure you don’t miss the call.
However, Flip’s commitment to providing world-class customer service goes beyond a list of contact methods. The telecommunications company ensures that each member of its customer service team goes through a rigorous training program so that everyone has the same technical knowledge to offer solutions to problems as quickly as possible.
This not only means that, in most cases, you won’t need to escalate the issue to someone higher up the chain, but it also means that you’ll be speaking to the same member of staff until the issue is resolved.
Flip’s philosophy for its support team is that customer issues should be treated as if they were coming from a friend or family member, meaning they will seek to resolve any issue quickly and without fuss, keep the customer informed of any updates as they occur, and also follow up after a case is closed to ensure it has been resolved to the user’s satisfaction.
Satisfaction, exemplified
And you don’t have to just take our word for it. Flip has thousands of positive user reviews on ProductReview.com.au. This is especially notable considering that most people will only leave a review when a product or service doesn’t meet their expectations, so the mere fact that so many users took the time to leave a positive review for Flip says a lot.
Numerous satisfied customers have even taken the time to comment on the positive experience they have had with the telecommunications company. Many not only praise the Internet service they received, but even go so far as to thank the various team members who helped resolve their technical issues.
What is perhaps even more encouraging is the variety of names being mentioned. In our experience analyzing reviews of other NBN providers, one or two names tend to be mentioned at most.
For Flip, several members of the team are praised, highlighting how thorough and valuable the telco’s ongoing training is when it comes to ensuring the technical team has the tools and knowledge to provide customers with first-class support.
How to register
If you’re interested in switching to an NBN provider that offers highly competitive plan pricing but still offers excellent customer service, visit Flip’s website to see the full selection of NBN plans.
