- Zoom AI Companion 3.0 promises to be a more proactive agency platform
- ‘My Notes’ meeting summaries and ‘Personal Workflows’ automations arrive
- AI Companion also has more context for your resources to make it more reliable
Zoom has announced a series of updates to its AI agent suite in a bid to help users save more time on administrative and repetitive tasks.
The company describes Zoom AI Companion as a shift “from reactive support to proactive intelligence,” in hopes of being able to anticipate user needs.
AI Companion is included with a couple of Zoom Workplace accounts, or can be added separately to other plans, and free users can also try out some of the features within monthly limitations set by the company.
Zoom AI Companion is now more “proactive”
The online collaboration platform’s ‘My Notes’ agent tool is designed to be platform agnostic and work across Zoom meetings, Teams and Google Meet calls, and even in-person meetings. In addition to taking notes and summarizing interactions, it also creates custom notes that would be more relevant to the specific user.
A second tool, ‘Personal Workflows’, will automate some repetitive tasks and follow-ups for users, who can configure it using natural language instructions. Zoom also offers role-based templates to get started, but the general hope is that workers without the technical experience can set up their own agents with personal workflows.
An example of a personalized agent provided by Zoom is: “After every customer call, automatically compose a follow-up email with key discussion points and send it within 30 minutes.”
“With AI Companion, people can go beyond managing work to truly accelerate their impact and move from reactive productivity to proactive intelligence, where technology not only supports work, but elevates it,” wrote AI Product Manager Lijuan Qin.
A few other improvements have also been made to AI Companion to give you more context, including support for image uploads and access to Team Chat conversations.
“The era of reactive productivity is over,” the company boldly concluded.
Follow TechRadar on Google News and add us as a preferred source to receive news, reviews and opinions from our experts in your feeds. Be sure to click the Follow button!
And of course you can also follow TechRadar on TikTok for news, reviews, unboxings in video form and receive regular updates from us on WhatsApp also.
