- Salesforce wants you to think of Slackbot as just another university that does the heavy lifting
- You can listen to meetings and proactively raise recommendations relevant to you.
- It gets its data from Slack, Salesforce tools, and third-party integrations.
Salesforce has announced a ‘new Slack’ in which its integrated AI assistant Slackbot can act even more like an autonomous colleague, with the introduction of more than 30 new capabilities.
Instead of presenting Slackbot as just another AI tool, Salesforce wants us to see it as a personal AI agent for work.
Slackbot does everything you’d expect from it, like writing content, summarizing conversations, and answering questions about company data, but it’s designed to meet the worker where they are without forcing them to use other apps and interfaces to share context.
Article continues below.
Salesforce wants Slackbot to be its personal AI assistant
TextSlackbot has access to three main sources of data and context: messages, channels, and files within Slack; broader Salesforce systems like CRM; and third-party platforms through integrations.
One of the clearest benefits of the tool is when it comes to video calls, the frequency of which has increased with the rise of hybrid working according to new research. Instead of simply transcribing calls and producing notes, Slackbot can proactively display live recommendations “such as opening a specific Salesforce record in chat the moment a customer’s name is mentioned.”
Essentially, Salesforce sees Slackbot as “an interface for your entire AI fleet,” marking the end of standalone AI tools and separate applications.
“Slack is the operating system for work, bringing humans, agents, data and applications together in one trusted conversational interface,” explained CTO Parker Harris.
“The bottleneck is not intelligence,” the company explained in another post. “It’s shared intelligence.” With that, it provides skills to users, described as a set of instructions that allow other workers to access similar capabilities without requiring experience.
Slackbot is currently available for Business+ and Enterprise+ users, but starting this month, the company will also open limited access to the Free and Pro plans.
Follow TechRadar on Google News and add us as a preferred source to receive news, reviews and opinions from our experts in your feeds. Be sure to click the Follow button!
And of course you can also follow TechRadar on TikTok for news, reviews, unboxings in video form and receive regular updates from us on WhatsApp also.
