- Xero CEO describes the agent era of accounting, powered by AI
- Several new additions to the JAX agent platform will help workers across teams
- Cassidy also seeks to allay fears that AI will wipe out jobs, saying human influence is always vital.
The CEO of Xero has highlighted the key role AI can play in helping to revolutionize the finance and accounting industries.
Speaking at Xerocon 2026 in London, Sukhinder Singh Cassidy outlined his company’s goal: “to be the trusted ecosystem for the agent era” through its range of AI tools and services.
“It has never been a more exciting time to imagine what is possible with software,” he stated, describing Xero’s goal, “to continue transforming our platforms, so you can transform your practice and then we can continue to leverage new and old technology to make work smarter.”
agent age
Cassidy went on to mention Xero’s role in two major initiatives going forward, what he called the “next chapter” for the company, namely “making AI work for work” and also “supporting the rise of builders.”
“In fact, AI is already here,” he noted, “it’s still confusing, it’s still early, but it’s one of the most important trends, if not the most important, in our lifetime.”
The financial industry seems to be an obvious area where AI can benefit workers, with automated tools and services easing the strain on overstretched employees, particularly when it comes to time-consuming manual processes.
The company highlighted this with the launch of several new AI tools for its JAX agent platform, including Smart Document Capture, which can automatically extract relevant data and add it to Xero, and Auto Bank Reconciliation, which automates time-consuming manual accounting tasks by matching transactions to bank feeds automatically, in real time.
With all of these new tools taking work away from humans, Cassidy faced fears from some employees that AI would steal their roles.
“We believe the role of the trusted advisor does not disappear,” he said, “it is magnified, multiplied into something much more powerful and meaningful in this era: your judgment, your relationships and your experience become more valuable, not less, as you leverage these tools to power your business.”
“It’s important to recognize that our job is not just to make sure AI works for your job, but that new opportunities multiply.”
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