- Xbox users face account recovery issues ahead of all-digital console future
- Xbox support offered help to more users after one had his account deleted after being hacked
- Some gamers are now hesitant to purchase any of Microsoft’s digital games or software.
Sony’s disc-free future for PlayStation consoles begins in 2028 and has unsurprisingly left gamers uneasy, with Microsoft reported to be heading in a similar direction. Unfortunately, it comes at a time when the digital future seems uncertain and insecure.
As reported by GamesRadar, Xbox has recently offered support to players who have lost access to their accounts due to hackers, to regain access to game libraries. This is directly related to the case where a user had their 25-year-old Microsoft account hacked and subsequently deleted, losing access to tons of personal OneDrive data and games.
In response to the user, Joshua Khane, and the initial post about the account deletion, Xbox Support issued an apology, stating that it is actively working to “restore access” to Khane’s purchases, despite the account deletion email stating it was “irreversible.” Notably, he also highlighted that his ‘DMs are open’ for other users who are facing account recovery issues.
However, that’s not enough to satisfy users, with most suggesting that Xbox support DMs are simply full of bots, while others suggest that purchasing games from any of Microsoft’s gaming ecosystems could be a risky move.
One user stated: “This didn’t affect me, but seeing the developments makes me feel very insecure as an Xbox customer. I’m not sure if I should continue buying games and software from Microsoft if this is how they will treat me if my account is ever hacked.”
Most importantly, the drama comes ahead of a future discless console, not just for Sony PlayStation users. Microsoft’s Project Helix will reportedly include a disc-to-digital conversion feature, known as ‘Positron’, that will allow gamers to convert discs into permanent digital copies.
Xbox’s issues with accounts being deleted after being hacked and over 500 movies instantly deleted from users’ libraries on PlayStation aren’t doing much to instill faith in users of both ecosystems to trust in an all-digital future.
It’s now evidently clear that once physical copies of games are out of the picture, user access to games will be at the disposal of Microsoft and Sony, and that explains why gamers continually express their frustrations, but it’s hard to say whether those complaints will change anything.
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