- Zoom AI agents come to meetings, team chat, documents and more
- More than 45 “innovations” have been carried out to increase productivity
- New features will be implemented in the coming weeks
Zoom has announced the next step in his agent strategy with a variety of new skills, agents and models that reach Zoom Workplace and Zoom Business Services.
The company said that new releases will help its users remain more productive and strengthen their relationships with customers with the help of the most autonomous AI tools.
With the bold statement that more than 45 new innovations have reached the Zoom portfolio, their AI Agentic will cover applications such as zoom meetings, zoom telephone, zoom team chat, zoom docios and zoom contact center.
Zoom AI Companion receives an agent impulse
The AI Companion of the Platform, which obtains a launch of version 2.0, will continue to serve as a vehicle for Zoom to implement the AFFORE AI in its portfolio, only with useful improvements such as reasoning and memory for decision making, problem solving and learning.
Zoom CPO Smit Hashim summed up: “AI Companion is evolving from a personal assistant to be truly agent.”
In addition to the usual functionalities of task and orchestration action of the Agent, Zoom will also help workers to administer their calendars and generate content.
Later this spring, users can also create and implement customizable virtual agents for more contextual client conversations, but they can also take action. Third parties agents, such as Servicenow, now attend the agent and custom agents, are also destined to be compatible with “soon.”
AI AGENTIC promises important impulses for things such as detecting elements of action to gather summaries with zoom tasks and extract tasks from calls that use the Zoom for Microsoft Teams application. Later, in May, AI of Agent is also promised to create meetings agendas and also real -time summary of meetings and telephone calls.
However, not only the productivity of the workers is established for improvements, because AI Companion for the reservation of the work space will recommend what days the employees must go to the office based on the scheduled meetings and the days in the office scheduled for the teammates, with the part of the agent of the AI of the reserve reserve zoom or zoom rooms.
“We are delivering value to our customers through AI agents and agent skills that solve real customer problems, helping them connect, collaborate and do more, all within the Zoom platform that our users trust and love,” Hashim added.
