Amazon could owe you a refund on your Prime subscription if you live in the US, and I’m here to explain what you need to do to find out if you’re eligible and how to claim your money if you are; It could be up to $52, which is nothing to sneeze at.
As a quick explanation for why you’re getting a refund: Just a few months ago, in September of last year, Amazon reached a $2.5 billion settlement with the U.S. Federal Trade Commission over claims that it signed up customers for Prime without their consent and knowingly made it a challenge to cancel subscriptions.
Because of this, starting in November of last year, Amazon began issuing automatic refunds to many affected Prime members, but if you didn’t receive your refund automatically, you’ll need to make a manual claim, something you can now do.
How to claim your refund
Starting this month, Amazon has been sending claim notices by mail and email to the address and email associated with Prime membership.
That notice will detail the form you must submit to process your refund, and you will have 180 days to file your claim, and Amazon will have 30 days to review your claim. If approved, payment should be made shortly thereafter via your choice of PayPal, Venmo, or a mailed check.
The FTC itself has a stern warning: You will never be asked to pay your refund. So if you receive an email telling you that you have to pay a fee to get your refund, it’s likely a scam and be careful about giving out your personal information to unknown contacts.
If you are ever unsure about a potential claim notice, you can contact [email protected] for assistance. That is Amazon’s official email address for this refund plan.
Can’t find your claim notice?
If you can’t find your claim notice, here are some things you can try.
First of all, wait a couple more days. You have three months to submit your manual claim, so you can afford to wait a little longer, and if Amazon physically sent you your notice, it will take a little longer to get to you than an email.
Next, check to see if you’ve already received a refund. Amazon sent information about automatic refunds between November and December 2025, so check your inbox and spam folders for more details. Even if you missed the email notification, Amazon will send you a check to the shipping address linked to your Prime address, so keep an eye on your physical mailbox, too.
Then check if you are eligible for a refund. According to the official FTC website, the requirements are:
- You must be a Prime customer in the US.
- You registered through a “contested registration flow” or attempted to cancel online but were unable to do so between June 23, 2019 and June 23, 2025.
- Have not used more than three Amazon Prime benefits (including Prime Music or Prime Video products offered free to Prime subscribers) in any 12-month period after signing up
“Disputed enrollment flows” are any of the following: “The Universal Prime decision page, shipping selection page, single-page checkout, or Prime Video enrollment flow” according to the FTC. So if you signed up another way, at a different time, or used four or more benefits in a 12-month period (for example, you watched a Prime Video show, streamed a song through Prime Music, streamed a game through Luna, and got free shipping even on a single package in a year), you won’t be eligible for a refund.
Lastly, if you are sure you should be eligible but have not been contacted, you should contact [email protected] via email.
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