- Salesforce CEO Marc Benioff once again extols the effects of AI at work
- Benioff praises the efficiency gains, but also the cost savings thanks to the use of AI
- Having AI agents and humans working together can take your business to the next level, says Benioff
Salesforce CEO Marc Benioff has spoken out again about his vision for the future of AI in software, predicting that the technology will bring huge increases in productivity and efficiency.
Speaking on the All-In podcast, Benioff was, unsurprisingly, effusive in praising AI, particularly when combined with human workers, noting: “Everything will be cheaper to manufacture, it’s more efficient.”
“I can do things I couldn’t do before,” he added. “I can go faster than ever. I can deploy my software and sell it at the same time. I can overcome the obstacles I’ve had because I have coding agents and humans working together.”
“Unprecedented” effect
Continuing, Benioff noted that customers would see significant benefits from choosing Salesforce’s AI-powered tools and services, from CRM to Slack.
“What I can do for our customers is unprecedented; it’s impossible to describe what we’ll be able to do for customers. It’s going to be incredible,” Benioff said.
Benioff’s bullish approach isn’t too surprising, as he has been at the forefront of the fight against the so-called “SaaSpocalypse” caused by the entry of AI into workplace software.
In February 2026, Benioff pointed out how AI is actually making the Salesforce platform more valuable by acting as an operating system for AI agents, showing how the technology is not killing software as the term suggests, but simply rewriting it, much like it is rewriting job roles.
“We’ve rebuilt Salesforce into the operating system for Agentic Enterprise, bringing humans and agents together on one trusted platform,” Benioff said at the time.
Benioff announced the “agent enterprise” theme at the company’s Dreamforce 2025 event in October of that year, marking a new focus for its AI efforts.
“We want to connect with our customers in a whole new way…the pace and growth of innovation has been impressive,” Benioff said in his keynote speech at the event.
With Dreamforce 2026 just a few months away, it will be interesting to see how Salesforce positions itself again, with the effects of AI becoming stronger by the day.
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